Frequently Asked Questions
What is Floor Mat CompanyWe are located at:
620 West Warner Ave, Santa Ana, CA 92707.
For Mapquest direction see the link on the right side of the page.
What are your business hours?Our business hours are 6 a.m. to 5 p.m. Pacific Standard Time, Monday through Friday.
How do I place an order?All orders are placed either by phone or online. In the U.S., please call us toll free at 866-378-5679 between 7 a.m. 5 p.m. Pacific Standard Time, Monday through Friday. International inquiries are made by calling 714-772-3000 or via fax 714-772-3088.
Are samples available?We understand there are times you are not quite sure what you need. Having something you can see and feel can help you make better informed decisions. Samples are available for most products. Please note that most samples are credit card sized cut products (e.g. floor mat is in 2" x 3" pieces) for the ease of shipping. However, larger sized samples are available upon request, given that a perspective firm is willing to either pay for shipping charges or use their FedEx Account to ship the product. NOTE that specific gauge and or size of any material cannot be requested as samples. Our samples products are cut out of random stock and sizes are arbitrary.
How long does it take to receive a sample?Our samples are shipped by U.S. Postal Service and since we are in CA, products shipped to the East Coast, could take up to one week to reach their destination.
Can I get samples faster?Samples can be shipped by FedEx Express, given that a prospective firm is willing to either pay for shipping charges or use their FedEx account to ship the product.
What are your credit terms?Upon the approval of credit, open account terms are 1% 10 DAYS net 30 and past due thereafter. Delinquent accounts at 60 days will be placed for collection A 1-1/2% per month (18% yearly) finance charge will be made when past due.
If you wish to establish open terms please download a credit application here (PDF. file).
Do you accept credit cards?Yes, most debit cards, Visa, Mastercard, all American Express cards as well as Discover Card. We also accept checks via PayPal.com.
Do your rubber products smell?Yes, unfortunately smell is a natural feature of rubber. However, some of the rubber scent will dissipate with time and some of the scent the clients get accustomed to, since a lot of the above depends on the sensitivity of the clients. It should be noted that sense of smell is heightened in some individuals and we can not assess any one person's reaction to the smell of a rubber product. Old wive's tales such as coffee grinds left over night on the surface of the product have been disseminated in the industry; however, we are not big proponents of wasting a good latte.
How can I find a floor mat product for my needs?If our site does not offer any specific recommendations for your application, contact us either by phone (866.378.5679) or email (firstname.lastname@example.org) or visit our help page online. We are available during normal business hours by phone, Monday through Friday.
How quickly are products shipped?Most stocked orders are filled within 24 hours. We do our best to provide you with fast and efficient delivery.
Because we inventory all popular sizes and styles of products, shipments in aslittle as 24 hours are available to help you through an emergency. By providing them with quality products, factory support, and field assistance, we help them serve you.
How much does shipping cost?All shipping costs are weight and zip code dependent, which means you would have to tell us what products you require and where we would ship the product to, and generally our staff can offer a firm shipping quote during a phone conversation.
How are products shipped?Depending on size and weight we would use a variety of carriers, in order to minimize shipping costs incurred to our customers. Most small packages are shipped via FedEx Ground, if express delivery is required, then FedEx Express (airservices: one day, two day or three day) is used.
Heavy (150 lbs. or more) or oversized shipments nationwide are made via Dotline Transportation, Yellow Freight, Old Dominion, while on the West Coast we use BestOvernite Freight,. Note that next day or exact day deliveries are also available via the above freight carriers. All shipments are guaranteed for the full value of the product. Please contact us for a freight quote.